Terms of contract

Terms of Contract

Terms of Contract

General Terms and Conditions

1. Information prior to the contractual process

This website https://oranblu.es/ is the property of Tropical Erotic Toys SL, trading name Oranblu, with CIF B19673037 and registered office at Plaza Javier de Burgos, 9 18600 Motril (Granada) Spain, registered in the Mercantile Registry of Granada on September 19, 2018, Volume 1675, Book 0, Folio 95, Section 8, Page GR-52119, Entry 1.

The General Terms and Conditions regulate the distance selling relationship between Tropical Erotic Toys SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Terms and Conditions of Contract, Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

Tropical Erotic Toys SL reserves the right to make any changes it deems appropriate, without prior notice, to the General Conditions. These changes may be made, through its websites, by any means admissible by law and will be binding during the time they are published on the website and until they are validly modified by subsequent ones. However, Tropical Erotic Toys SL reserves the right to apply, in certain cases, Specific Contract Conditions with preference to these General Conditions when it deems it appropriate, announcing them in a timely and appropriate manner.

2. Purpose of the website

The purpose of the website is the sale of erotic toys, lingerie, games and gifts, bondage and other related essential products.

3. Duration of the contract

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

4. Languages

All content on the website is in Spain.

5. Obligations of the user - client

As a user or client, you expressly declare that you know, understand and accept the conditions of use and these general terms and conditions of contract. Likewise, you declare that you are of legal age and have the legal capacity and ability to act necessary to access the websites of Tropical Erotic Toys SL and to contract through them.

This website is intended exclusively for an audience over the age of 18. If the user/customer is under 18 years of age, he/she must leave this website immediately.

6. Contracting procedure

Buying from Tropical Erotic Toys SL is quick and easy. Below we detail the steps to follow:

  • First the customer must select the products
    Browse through the categories in the top menu or use the search engine to find the products you are interested in from our extensive catalogue. Click on the product you like to see all its information and click the red "Add to cart" button. You can then continue adding products to the cart or complete the purchase by clicking the red "Pay now" button.
  • Then the customer will place the order
    The customer must enter the necessary data so that we can know where to send the order. We will ask for a password to create an account so that you can track the shipment once the purchase has been made. You must also select a shipping method – to your home or to the transport office closest to your home – and a payment method.
  • To register, the client has two options:
    1. Click on "Create an account"
    2. When filling in your shipping information during the same purchase

In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, Tropical Erotic Toys SL. informs users that the personal data collected during the registration process and/or subsequent purchase will be entered into a file under its responsibility, for the purpose of processing such actions by the user and managing subsequent actions derived from them. Likewise, Tropical Erotic Toys SL informs of the possibility of exercising the rights of access, rectification, cancellation and opposition by writing to the address Plaza Javier de Burgos, 9 18600 Motril (Granada) Spain or by email to info@oranblu.es .

Unless you tell us otherwise, we will assume that your data has not been modified, that you agree to notify us of any changes and that we have your consent to use them in order to strengthen the relationship between the parties.

During the purchasing process you will need to identify yourself with your email address and the password you have provided us. These details will not be made public. You are responsible for treating the identity and password provided when registering as a customer confidentially and responsibly, and may not transfer them to another person. You can modify the information registered at any time in your customer area. In this same section you will have access to a history of your orders, this is only a consultation section.

The customer will complete the order by clicking on the red "Buy" button. If you have chosen to pay by card or PayPal, you will have to follow the instructions on the gateway to pay for the order.

Upon completion of the order, the customer will be shown the order confirmation page with a thank you message. Once the purchase process is complete, they should receive confirmation of the order by email. It is essential that a valid email address is provided during the purchase process. From that moment on, they can check the status and delivery of the order by accessing My Account.

If you do not receive confirmation within 24 hours of placing your order, you must contact Tropical Erotic Toys SL by email at info@oranblu.es .

The client may obtain his invoice in the following ways:

  • Receive the paper invoice by mail to the same address as the order.
  • Obtain your invoice electronically. To do so, you must accept this method during the purchase process. Electronic invoices will be provided in PDF format in the "My account", "My orders" section of the website. You can also obtain a copy of your invoice in paper form by contacting us free of charge by email or phone: info@oranblu.es .

If the customer has any questions during the purchase, they can contact us using the contact form.

7. Rewards Program

Tropical Erotic Toys SL has a rewards program. This rewards program is used to reward the customer for their purchases made by adding balance to their account. In the event that balance is added to your account when completing an order and the order is returned, the corresponding amount of balance will be withdrawn. Tropical Erotic Toys SL reserves the right to manage the balance of users. Tropical Erotic Toys SL may have this program disabled, contact Tropical Erotic Toys SL

8. Offer and validity

In the case of a product on offer, the offer price and validity of the offer will always be indicated along with its essential characteristics.

In compliance with current regulations, Tropical Erotic Toys SL offers information on all items for sale, their characteristics and prices. However, Tropical Erotic Toys SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of the same. In this way, the products offered at any time on the website will be governed by the General Conditions of Contract in force in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the aforementioned products.

9. Essential characteristics of the products

The products offered in our online store include a photograph and the essential characteristics of the same, this is the information obtained from the manufacturer itself. The colour of the product, observable in the photograph, is not binding. The same is identified in the characteristics.

When purchasing cosmetic products, such as creams, lubricants or similar, we recommend that the customer first test them on a small area of ​​their body to check if they have any allergic reaction to them.

10. Consumer goods warranty

Due to the intimate nature of the items offered on this website and pursuant to Article 103 of Law 3/2014, of March 27, reforming Law 7/1996 on the Regulation of Retail Trade, returns and exchanges are not accepted except for malfunction or defect of the product.

Tropical Erotic Toys SL is responsible for any lack of conformity of all products offered on the website for a period of two years from delivery, provided that it is not due to misuse or wear and tear due to continuous use of the product.

In the event of a defective product, Tropical Erotic Toys SL must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user.

The consumer and user must inform Tropical Erotic Toys SL of any lack of conformity within 7 calendar days of receiving the product.

Tropical Erotic Toys SL has an after-sales service, during the indicated period the client can contact us by email at info@oranblu.es . In case of doubt, you can contact us by email at info@oranblu.es .

11. Prices

All products indicate the sales price in Euros and include Value Added Tax (VAT).

However, these prices do not include the costs corresponding to the delivery of the products, which will be free when the net amount, after any discounts, exceeds €50 and must be accepted by the user before confirming the purchase.

12. Shipping, Delivery and Transport Costs

The order will arrive to the customer in a discreet package with no information about its contents, preventing family members or neighbors from knowing where it came from or what is inside.

The sender name will not match the website name. The sender appears on the shipping label as LOGISTIC PC.

Tropical Erotic Toys SL only ships to the Peninsula.

Shipping costs will be added to the total amount of the order before completing the purchase, and will be shown in a detailed breakdown during the purchase process.

Delivery times may vary due to logistical reasons of force majeure. For logistical reasons, the same order may be divided into several deliveries.

"24 hour" or "before 12:00" deliveries will be delivered within the established time frame provided they are made before 14:00 on the day before you wish to receive it, taking into account that there is no delivery on weekends or holidays.

It is the customer's responsibility to provide the correct shipping information. In the event that extra costs are incurred due to incorrect information being provided, Tropical Erotic Toys SL reserves the right to charge the buyer for these costs.

For security reasons, Tropical Erotic Toys SL reserves the right not to send an order when it is not possible to identify the recipient of the order and their address.

Delivery is considered to have taken place from the moment in which the transport company makes the product available to the customer, which is materialized through the control system used by the transport company.

In the event of delivery failure, Tropical Erotic Toys SL will refund any amounts deposited by the buyer and will notify the customer of the impossibility of completing the transaction.

13. Payment methods and order execution

The customer may pay the amount of his order by choosing any of the following methods. During the purchase process he must indicate his choice:

  • VISA or MASTERCARD credit card
    All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on the standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network. Likewise, your credit card data is entered directly on the PayPal page, in the POS (Point of Sale Terminal) and is not entered or recorded on any Tropical Erotic Toys SL server.
  • Bank Transfer
    When you select bank transfer, you will receive, along with the confirmation of your order, an email with the bank details of Tropical Erotic Toys SL. It is very important that when making the transfer you indicate the order number, as well as your name and surname, in the subject line, and make the transfer within 3 days after the date of confirmation of the order in order to validate it.
  • PayPal
    PayPal allows you to send payments online safely and conveniently. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. PayPal offers a service especially designed for those who are not satisfied with traditional payment mechanisms.

We inform the customer that if they purchase by card or PayPal, the name of the website will not appear on the bank statement, but rather the name of the company will appear: Tropical Erotic Toys SL

Availability
The availability of the products offered by Tropical Erotic Toys SL may vary depending on customer demand. Although Tropical Erotic Toys SL updates its stock periodically, the product requested by the customer may be out of stock at that time. In the event of non-fulfillment due to unavailability, Tropical Erotic Toys SL will notify the customer by email as soon as it becomes aware of this situation. The period of this communication will not exceed the maximum period of 30 days in any case.

Tropical Erotic Toys SL may offer the customer the option of supplying the customer with a product of similar characteristics or of superior quality at no additional cost, or, unless there are justified and demonstrable reasons for doing so by Tropical Erotic Toys SL, repaying the sums paid for the cancelled order within the same period. In the event that Tropical Erotic Toys SL does not make this payment within the specified period, the buyer may claim payment of double the amount owed, without prejudice to their right to compensation.

14. Right of withdrawal, returns

Due to the intimate nature of the items offered on this website – that is, they are not transferable to other people – and in accordance with article 103 of Law 3/2014, of March 27, reforming Law 7/1996 on the Regulation of Retail Trade, returns and exchanges are not accepted except for malfunction or defect of the product. This includes exchanges for similar items such as a different color or size.

The customer may not exercise the right of withdrawal when:

  • The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.

Any item that has been misused or damaged due to continued or careless use will not be returned, exchanged, repaired or credited.

To make a return, the customer must fill out the following withdrawal form: and send it to the attention of Tropical Erotic Toys SL ( https://oranblu.es/ ), Plaza Javier de Burgos, 9 18600 Motril (Granada) Spain, info@oranblu.es : Or you can write to us, following the model below:

I hereby inform you that I am withdrawing from my contract for the sale of the following goods/provision of the following service:
Ordered on/Received on:
Order number:
Name of the consumer and user or of the consumers and users:
Address of the consumer and user or of the consumers and users:
Signature of the consumer and user or consumers and users (only if this form is submitted in paper):
Date:

The return

The customer must return or deliver the product directly to Tropical Erotic Toys SL, at the address Plaza Javier de Burgos, 9 18600 Motril (Granada) Spain, without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right to withdraw from the contract is formalised. The deadline will be deemed to have been met if the customer returns the product before the deadline has expired.

The customer must send the purchased goods through a courier company of their choice, assuming the direct cost of returning the goods, which must be paid directly to the transport company (shipping with postage paid).

Refund of payment

The full amount, including shipping costs, will be refunded using the same system used for payment or by bank transfer to the account provided by the customer.

Tropical Erotic Toys SL may retain the refund for 14 days until it has received the product, reason for withdrawal, or until the customer provides proof of return of the same, depending on which condition is met first.

In the event of unjustified delay on the part of Tropical Erotic Toys SL with respect to the return of the sums paid, the customer may claim double the sums paid, without prejudice to the right to be compensated for damages suffered in excess of said amount.

Return of defective product

Although we take care of and protect the products until delivery, it may sometimes happen that a product arrives in poor condition. To proceed with the return, you must keep the original packaging and it must not have been tampered with intentionally.

Before contacting us to return a faulty product, we ask the customer to make the following checks to ensure that it does not work:

  • If your product is battery operated, check if it works with new batteries, as some products come with short-life batteries. Please check that the plastic nozzle that is included by default in all battery-operated devices has not been removed.
  • If your product uses a battery, check to see if the safety lock that usually protects the contact area that prevents toys from being activated while they are packaged has been removed.
  • Some vibrators require the power button to be pressed for 3 seconds to turn on. This is to prevent it from being turned on by mistake.
  • Check that the covers make proper contact and are properly closed. If the product is battery operated, check that the cables make proper contact when charging.

To make a return, the customer must contact us at info@oranblu.es , indicating their name and order number, the products they wish to return, the reason for the return and whether they wish to exchange the product or get a refund.

We will send you a postage label so that you can return the defective product to us without having to pay the shipping costs. You must stick the label on the box and hand it in at any post office. The label already contains the shipping address and all the information necessary to send the package to us.

Once we receive the product, we will check its condition and proceed to exchange it or refund the money (as previously indicated by the customer). If the packaging is not returned in its original packaging, it may be subject to depreciation.

If the customer wants a refund, we will refund the charge using the same payment method that the customer used to make the purchase. If you prefer, we can also credit the amount to a credit to spend in the store.

This return due to defect or poor condition of the product will not be considered a right of withdrawal.

15. Claims

If the client wishes to file a claim, please send an email to info@oranblu.es .

16. Conflict resolution

Our entity is affiliated with Confianza Online (non-profit association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle Castelló 24, Esc 1 2° izq., 28001 Madrid (Spain), telephone (+34) 91 309 13 47 and fax (+34) 91 402 83 39 ( www.confianzaonline.es ).

These General Conditions are governed by Spanish law. Furthermore, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as an adhering entity and in accordance with the terms of the Code of Ethics, users may turn to Confianza Online for the alternative resolution of any disputes ( Complaints Form ). If these refer to electronic transactions with consumers, or to data protection when they are related to this area, the complaints will be resolved by the Confianza Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the complaints relate to digital advertising, or to data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.

We also remind you that you can access the European Union's online dispute resolution platform by following this link: Online Dispute Resolution Platform .

17. Jurisdiction

Likewise, Tropical Erotic Toys SL reserves the right to file any civil or criminal actions it deems appropriate for the improper use of its website and content or for failure to comply with these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in the Spanish territory. If any dispute arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. The parties submit to the courts and tribunals of the Client's domicile. Tropical Erotic Toys SL has its domicile in Granada, Spain.